Difference between revisions of "Aura/Support"
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| + | {{DISPLAYTITLE:Aura Support}} | ||
| − | + | ===Review the various Online Resources=== | |
| − | Review the various Online Resources | + | |
* [[Aura/Troubleshooting|Aura Troubleshooting]] | * [[Aura/Troubleshooting|Aura Troubleshooting]] | ||
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===Contact Flex Innovations=== | ===Contact Flex Innovations=== | ||
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Due to the Flexible nature of the Aura, when seeking support, it will likely go faster and smoother if you advise: | Due to the Flexible nature of the Aura, when seeking support, it will likely go faster and smoother if you advise: | ||
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*Brand and Model of Transmitter in use | *Brand and Model of Transmitter in use | ||
*Brand and Model of Receiver(s) in use | *Brand and Model of Receiver(s) in use | ||
| − | *Type of | + | *Type of Receiver connection and port (PWM, Xbus, Sbus, Remote, SRXL, SumD, PPM, etc) |
*Configuration method in use? Factory set Extra? Quick Set? New Model Wizard in Config Tool? | *Configuration method in use? Factory set Extra? Quick Set? New Model Wizard in Config Tool? | ||
*Description of issue, etc | *Description of issue, etc | ||
*For many questions we will want to know the LED states of the various devices around the issue. | *For many questions we will want to know the LED states of the various devices around the issue. | ||
| + | *Your name and phone number | ||
| + | |||
| + | |||
| + | [mailto:support@flexinnovations.com?subject=Aura%20Product%20Support&body=Due%20to%20the%20Flexible%20nature%20of%20the%20Aura%2C%20when%20seeking%20support%2C%20it%20will%20likely%20go%20faster%20and%20smoother%20if%20you%20advise%3A%0A-Aura%20Type%3A%20Extra%20or%20Open%20Stock%0A-Brand%20and%20Model%20of%20Transmitter%20in%20use%0A-Brand%20and%20Model%20of%20Receiver(s)%20in%20use%0A-Type%20of%20Reciever%20connection%20and%20port%20(PWM%2C%20Xbus%2C%20Sbus%2C%20Remote%2C%20SRXL%2C%20SumD%2C%20PPM%2C%20etc)%0A-Configuration%20method%20in%20use%3F%20Quick%20Set%3F%20New%20Model%20Wizard%20in%20Config%20Tool%3F%0A-Description%20of%20issue%2C%20etc%0A-For%20many%20questions%20we%20will%20want%20to%20know%20the%20LED%20states%20of%20the%20various%20devices%20around%20the%20issue.%0A%0AName%3A%0APhone%20Number%3A E-mail Support] | ||
| + | |||
| + | <noinclude>[[Category:Aura|Aura]]</noinclude> | ||
Latest revision as of 14:44, 29 October 2021
Review the various Online Resources
Contact Flex Innovations
Due to the Flexible nature of the Aura, when seeking support, it will likely go faster and smoother if you advise:
- Aura Type: Extra or Open Stock
- Brand and Model of Transmitter in use
- Brand and Model of Receiver(s) in use
- Type of Receiver connection and port (PWM, Xbus, Sbus, Remote, SRXL, SumD, PPM, etc)
- Configuration method in use? Factory set Extra? Quick Set? New Model Wizard in Config Tool?
- Description of issue, etc
- For many questions we will want to know the LED states of the various devices around the issue.
- Your name and phone number
